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Voip.com's customer service is all about the easy
Sunday, July 30, 2006
I hate it when my phone company only allows partial online account management. They'll let me upgrade my plan and take a look at the billing and payment history, but for any significant changes I have to talk to one of their customer service representatives. Who aren't available 24/7 and when they are, you have to wait on hold in a kind of auditory purgatory where they punish customers with an endless loop of really. bad. music. When a human finally comes on the line, they do their best to talk you out of any downgrades or cancellations. Gah.
Voip.com must feel the same way, because they give customers the ability to change everything online. If you want to upgrade or downgrade your basic plan--no problem. In fact, they even put a link to their "plan comparison chart" in the Change Plan section, just to make sure you get exactly what you want.
In the Edit Account Information section, they'll let you update names, e-mail address, primary phone number, mobile phone number, and even who your broadband provider is. A little further down, you can create a new password and change your credit card information or update the billing address.
The next few items are what really blew my mind. You can set your time zone, which is really convenient when you're on the move. And invite people to sign up for a voip account, because if they do, you'll get a $50 credit for your account. You can also put in a request to change your number or transfer an existing one to voip. But by far, the most important update you can make on line is to keep your 911 information up to date. Voip.com makes is easy to keep the location of your voip internet phone adapter current. Thank you. Thank you. Thank you.
With cheaper rates and customer service that actually makes it easy to manage an account, those Bell guys should be shaking in their boots.
