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Voip Blog
More additions to the voip docket
Wednesday, August 30, 2006
In 2004, California's superior courts grew up and moved out of mom's house. In this case, mom would be the county court systems. Just as when real, live 18 year olds move out of their parent's homes, there are a lot of details involved in moving out; including, finding a phone solution that a) will work for you, and b) is affordable.
The Superior Court of California, County of Monterey looked at a lot of different options; in the end, they chose a voip internet phone system, both because of it's inherent scalability, and its economic price structure.
While they knew they needed to replace their aging Ericsson PBX-based system that the county had been providing, they didn't want to have to replace every phone in their buildings at the same time. That's part of the beauty of voip. They didn't have to. Instead, they opted for an initial order of 100 voip telephones and augmented their existing system with voip adapters. This allowed them to gradually phase in voip phones as analog ones reached the end of their life cycle.
Not only did Monterey County's Superior Court realize a return on their voip investment within its first year of operation, they also ended up with a system that's easier to manage and make changes to. Not surprisingly, they also noted a spike in productivity and user satisfaction.
Voip has increasingly become a win-win situation for everyone.
