Questions you might have before signing up for voip.com
Can I keep my existing number? If yes, how do I do it?
Can I use more than one extension with voip.com?
How can I get my fax to work?
Can I get a paper or email bill?
How does 911 Service work?
What are my start-up costs?
Do you provide Internet access?
Can I use voip.com with my existing home security
system?
Can I get a toll-free number from voip.com?
Can I get a virtual number from voip.com?
Still have questions? For information regarding free international calls from PC
to mobile or other voip international call plans - Check out the
Voip.com Forum
Sign up Now!
Can I keep my existing number? If yes, how do I do it?
- Voip.com initiates the number transfer
- You can do all the work as you sign up. All information provided must match the
information with your current provider, and you cannot cancel your old service until
the number is ported. If you cancel, you will lose your number.
- Voip.com will then request to have the phone number ported over.
- The process usually takes 15 to 20 days, but can take up to 30 days some times.
- Once the number transfers, we will contact you via email to let you know you can
cancel with their current provider.
DSL subscribers have a special situation because you must keep your existing phone
number to maintain a high-speed connection to voip.com. In this instance, we suggest
either transferring your DSL service to another phone line with your current carrier,
or reduce your service to the minimum with your DSL provider once the transfer is
complete or you can switch to cable internet instead of DSL.
Sign up for voip.com residential voip
Top |
Sign up Now!
Can I use more than one extension with voip.com?
Yes. There are several ways to use multiple phones with your voip.com Internet Phone
adapter. The most popular method is to use a cordless phone system that uses a base
unit and additional, or extra, handsets. The base station of the cordless phone
plugs directly into your Internet Phone Adapter's phone jack. You can then place
the extra handsets wherever you desire. Popular manufacturers of these cordless
phone systems include Uniden, Motorola, and V-Tech (plus many others).
Wireless phone jacks are yet another great method of using multiple phones with
your voip service. A Wireless phone jack converts an existing electrical socket
into a phone outlet without having to run any phone wires. You can install a wireless
phone jack as easily as plugging in a lamp, toaster, or any other device. Simply
plug the base unit into your voip.com Phone Adapter and then place an extension
jack anywhere you would like to have a phone. Many wireless phone jacks (such as
those from RCA) have built-in surge protection and allow for as many phone extensions
as you need.
Sign up for voip.com residential voip
Top |
Sign up Now!
How can I get my fax to work?
Although some fax machines may be compatible with our adapter, we cannot guarantee
that you'll find the fax performance satisfactory. The newer model all-in-one machines
seem to work with some modifications made to them. Our customer service would be
able to help you with that.
Sign up for voip.com residential voip
Top |
Sign up Now!
Can I get a paper or email bill?
Sorry, Voip.com does all of the billing through the control panel for the customer.
Sign up for voip.com residential voip
Top |
Sign up Now!
How does 911 Service work?
Your account includes E911 service. E911, or enhanced 911, is a location technology
system that assists emergency workers in determining the caller?s location.
To reach 911 services from your VoIP phone:
- Pick up phone
- Dial 911
Please remember that 911 lines are reserved for emergency calls to report a crime
in progress, or a fire, or to request an ambulance. Using 911 for non-emergency
calls may delay the arrival of help for people caught in real emergencies.
Sign up for voip.com residential voip
Top |
Sign up Now!
What are my start-up costs when I order on-line? (What does this really cost?)
- Voip Premium Yearly Plan: $99.95 + taxes & fees paid once for the whole year, no
other charges
- Voip Premium 24 Month Plan: $32.97 in start-up costs. Every month thereafter is
$14.95 for the service plus taxes & regulatory charges ( around $18 total ).
- Voip Premium 12 Month Plan: $35.12 in start-up costs. Every month thereafter is
$16.95 for the service plus taxes & regulatory charges ( around $20 total ).
- Voip Premium Monthly Plan: $38.34 in start-up costs. Every month thereafter is $19.95
for the service plus taxes & regulatory charges ( around $23 total ).
Sign up for voip.com residential voip
Top |
Sign up Now!
Do you provide Internet access?
Sorry, we do not. Voip.com is a voip internet phone service provider; we give you
great, inexpensive phone service, but we don?t provide internet access. In order
to use voip.com, you must have an already existing broadband connection, or sign
up for high-speed access from an internet service provider in your area.
Sign up for voip.com residential voip
Top |
Sign up Now!
Can I use voip.com with my existing home security system?
Because standard security systems aren't natively compatible with voip, we strongly
suggest you keep a basic landline service for use by your security system, or contact
a company such as Alarm.com to upgrade your existing system.
The home security industry is rapidly evolving to accommodate new technology, like
voip, but until voip is fully supported, we cannot endorse the use of a home security
system on a voip line.
We do have instructions on how to modify your current system, but this should only
be done by a qualified individual. Should you choose to implement a security system
on your voip.com phone line, you assume all risk of loss if the system fails to
perform at any time.
Sign up for voip.com residential voip
Top |
Sign up Now!
Can I get a toll-free number from voip.com?
Yes! Toll-free numbers cost $5/month. Each additional minute is provided automatically
as needed for 4 cents/minute. If you would like a toll-free number, first sign up
for residential service. You will then be able to sign up for a toll-free number
in the "Modify Services" section of your MyAccount console.
Sign up for voip.com residential voip
Top |
Sign up Now!
Can I get a virtual number from voip.com?
You can use a Virtual Number to establish a "Local" phone number wherever your friends,
family, or customers live. This virtual number allows people to call you for the
price of a local call. Unlike a second or separate line, a virtual number is an
alternate number that will ring to your primary phone line. Virtual phone numbers
cost $5.00 each per month. If you would like a virtual phone number, first sign
up for residential service. You will then be able to sign up for a virtual number
in the "Modify Services" in MyAccount.
Sign up for voip.com residential voip