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SoftPhone User Manual

SoftPhone is a software application that allows your PC based computer to act as a telephone. SoftPhone can both send and receive voip phone calls directly from your PC.

Required Equipment

To use SoftPhone, you will need:

1. A PC compatible desktop or laptop
2. Microsoft Windows 2000 or Windows XP operating system
3. High Speed Internet connection
4. voip Internet Phone Service

Installing SoftPhone

To install SoftPhone:

1. Download SoftPhone from your voip account manager
2. When prompted, choose RUN to install SoftPhone to your PC
3. If you are running a Windows or any other Firewall software, you will get a warning that the SoftPhone is attempting to access the Internet. To use SoftPhone, you must allow the program access to the Internet.

Note: SoftPhone is currently only available for PC’s running Microsoft Windows.

Connection Settings

Once you have installed SoftPhone, you will need to enter your voip username and password (the same username/password used to logon to your account manager).

1. Click File → Connection Settings
2. Enter your username in the Login ID field
3. Enter your password in the Password field
4. Click the Reconnect button
5. A green light on the bottom of the SoftPhone indicates you are ready to make and receive phone calls

Receiving Calls

When a phone call comes in, your SoftPhone will make a ringing noise.

1. To receive the call, click the Accept button
2. To reject the call, click the Reject button

Note: If you have activated your voice mail, rejected calls will be forwarded to your Voice Mail.

Making calls

To make a phone call with SoftPhone:

1. Enter the number to dial by pressing the number keys
2. Click the Dial button
3. When completed with your call, press the Hangup button

 

Other Features Help Topics

• How do I add an additional line?
• Additional Line Overview
• Can I port my existing Toll-Free Number to voip.com?
• How do I remove an additional phone line?
• How do I remove a toll-free phone number?
• How do I remove a virtual phone number?
• SoftPhone Quick Start Guide
• Is there a developer version of the softphone application?
• SoftPhone User Manual
• Toll-Free Number Overview
• Virtual Number Overview