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How do I use the Call Forwarding-No Answer feature?

Call Forwarding-No Answer lets you forward all incoming calls to a different phone number if you can’t, or don’t want to, answer the phone. This feature can be configured from your Account Manager control panel or via telephone.

Be aware that when your number is forwarded, the Caller ID from the originating call will be sent along to the final destination. It is not possible to forward your voip number’s Caller ID information, instead.

Configure Call Forwarding-No Answer from your Account Manager

1. Login to your voip.com Account Manager.
2. Click the Call Features tab.
3. Scroll down to the Advanced Call Features section.
4. Place a checkmark in the box next to CallForwarding-No Answer to activate this feature. If you need to deactivate it, simply uncheck the box.
5. In the dropdown menu, choose the number of rings you’d like before calls are forwarded. If you’re using Voicemail, make sure that the number of rings you select for Call Forwarding-No Answer is less than the number you chose to trigger forwarding to Voicemail. For example, if your Voicemail setting is 4 rings, you should set Call Forwarding-No Answer to no more than 3 rings.
6. Click the Save Changes button.

Configure Call Forwarding-No Answer from your Telephone*

1. Lift the handset and dial *92
2. Enter the phone number that you’d like your calls forwarded to. For example: *92 555-123-4569.
3. Press the pound key.

Turn Off Call Forwarding-No Answer from your Telephone

1. Dial *93
2. You should hear a confirmation message that Call Forwarding-No Answer has been deactivated.

*NOTE: If you use the phone to configure this feature, you won’t be able to set the number of rings before Call Forwarding-No Answer kicks in. This setting can only be changed by going online and using your Account Manager.

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