Voip > Help > Residential > Features > General Features > Q&A

How do I use the Call Forwarding Always Feature?

Call Forwarding Always redirects all incoming phone calls to another destination.

There are three ways to program this feature: from your website control panel, remotely from another telephone, and/or from your telephone.

Activate Call Forwarding Always from the Website Control Panel

1. Login to your account
2. Click the Call Features tab
3. Place a checkmark in the Call Forwarding Always box to activate this feature. (Removing the checkmark will deactivate this feature)
4. Enter the phone number where you wish to send all calls
5. Click the Save Changes button

Deactivate Call Forwarding Always from the Website Control Panel

1. Login to your account
2. Click the Call Features tab
3. Remove the checkmark next to Call Forwarding Always
4. Click the Save Changes button

Activate Call Forwarding Always from another telephone

NOTE: Once the call forwarding is activated remotely, it can only be modified or deactivated from your voip telephone or website control panel.

1. Call your phone number
2. When your voice mail outgoing message is played, press the * key
3. Enter your PIN and press the # key
4. When the automated menu plays, press the * key
5. Press the 4 key to enter the Call Forwarding Menu
6. Enter the phone number you wish to forward your calls (including the area code), followed by the # key
7. When prompted, press the 1 key to confirm
8. When prompted, press the 1 key to activate

Activate Call Forwarding Always from your Telephone

1. Dial *72 from your VoIP phone
2. When prompted, enter the phone number for where the phone calls should be forwarded
• Use this format: XXX-XXX-XXXX
3. You will hear a voice confirmation
4. When you are making future calls, the short dial tones will remind you that your Do Not Disturb is still active

Deactivate Call Forwarding Always from your Telephone

1. Dial *73 from your VoIP Phone
2. You will hear a voice confirmation it has been cleared
3. Hang up your telephone

When forwarding your number, the caller id from the originating call will be sent along to the destination. This is currently the only option available, and you cannot forward your VOIP number's caller id instead.

 

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