Voip > Help > Residential > Features > Voicemail > Q&A

How do I access my voice mail by telephone?

To set up your voicemail for the first time:

  Your voicemail can be setup using your voip.com phone or externally by calling into your voip.com phone.
  Please choose which setup option applies below.

  I would like to setup voicemail using my voip.com phone. (View Instructions)

1. From a touch-tone phone, dial your *98
2. You will be immediately prompted to enter your password
3. Enter your passcode
• Note: The default passcode is 0000
  (You can change this by logging into your account online)
4. Enter your new passcode and press the # key
5. Re-enter your new passcode and press the # key
6. Say the name you wish to record and press the # key
7. Press the * key to save your settings or follow the operator's instructions to re-record

  I would like to setup voicemail externally by calling into my voip.com phone. (View Instructions)

1. From a touch-tone phone, dial your voip.com phone number
2. If you hear your greeting
• Press the star (*) key
3. Enter your passcode and then press the # key
• Note: The default passcode is 0000
4. Enter your new passcode and press the # key
5. Re-enter your new passcode and press the # key
6. Say the name you wish to record and press the # key
7. Press the * key to save your settings or follow the operator's instructions to re-record

To modify your settings:

  Your voicemail recording can be modified voip.com phone or externally by calling into your voip.com phone.
  Please choose which modify option applies below.

  I would like to modify voicemail using my voip.com phone. (View Instructions)

1. From a touch-tone phone, dial your *98
2. Enter your passcode and then press the # key
3. Choose the desired Main Menu Option:
• 0: Mailbox Options (Select this option to record Unavailable Greeting, Busy Greeting, Name, Temporary Greeting, or Change Passord)
• 1: Listen to New Messages
• 2: Change Folders
• 3: Advanced Options
• *: Help
• #: To Exit

  I would like to modify voicemail externally by calling into my voip.com phone. (View Instructions)

1. From a touch-tone phone, dial your voip.com phone number
2. If you hear your greeting
• Press the star (*) key
3. Enter your passcode and then press the # key
4. Choose the desired Main Menu Option:
• 0: Mailbox Options (Select this option to record Unavailable Greeting, Busy Greeting, Name, Temporary Greeting, or Change Passord)
• 1: Listen to New Messages
• 2: Change Folders
• 3: Advanced Options
• *: Help
• #: To Exit

Other Features Help Topics

• How do I change my Voicemail passcode?
• How do I access my voice mail by telephone?
• How many mailboxes come with my voicemail?
• I have an answering machine I would like to use instead of Voip.com's voicemail system, how do I turn off the voicemail?
• How do I set up my voicemail?
• Viewing Voicemail Activity
• What is the default passcode for voicemail?
• How can I modify my Voicemail Forwarding?
• How can I check voicemail from an Internet browser?
• How can I automatically login to my Voicemail?
• How can I modify my Voicemail notification?
• How can I reset my Voicemail?
• How can I change the number of rings before my Voicemail greeting plays?
• What is the maximum number of messages I can receive?
• What is the maximum length of a message?