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How do I configure the phone adapter with an Actiontec modem?

Verizon's FiOS service uses an advanced Actiontec modem and generally requires additional set-up. We highly recommend asking Verizon's customer service to assist you in making these changes.

If the Voip.com Phone Adapter is unable to connect to the Internet and place a phone call, we recommend the following steps:

1. Go into the Actiontec router GUI interface and click the Advanced icon.
2. From the Advanced control panel, click on IP Address Distribution.
3. Click on the Connection List button and then click on New Static Connection.
4. Name the Host Voip Phone Adapter and assign the unit an IP address in the correct range from the Actiontec router.
5. The Actiontec router modem uses 192.168.1.x as an addressing scheme; we recommend assigning the Voip.com Phone Adapter 192.168.1.30
6. You will need the MAC address of the Voip.com Phone Adapter box. This value is listed on the bottom of your phone adapter and is the WAN MAC ID.
7. Once you have this configured, the connection should show in your main menu of connections.
8. Now, click the security icon
9. Click port forwarding.
10. You will need to use the ADD option.
11. Type in the IP of the Voip.com Phone Adapter, 192.168.1.30
12. Behind protocol click on ADD again
13. Click on Add Server Ports
14. Set your protocol as UDP Inbound and Outbound set to single and enter port 53
15. Click OK
16. Click Add Server Ports again
17. Protocol UDP
18. Inbound and Outbound single port this time its 123
19. Your next UDP port is again single, 21
20. Your next UDP port is a range, 5060-5061
21. Your next UDP port is a range, 10000-20000
22. Your last UDP port is single, 69
23. When you are finished you will have a rule showing ALL of these ports for the connection

 

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