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How do I resolve sound quality issues on my phone calls?
On the rare occasions that you are unhappy with the sound quality of your service, we offer the following recommendations:
- Make sure you’re not running file sharing, P2P, or FTP applications. Sometimes these programs can utilize all available bandwidth from your High Speed Internet connection; leaving none for quality phone communication.
- Check that your equipment is not too close to other equipment that may be causing interference or overheating. For example: On some cordless phones, microwave oven usage may cause significant interference.
- If you are using a router, try plugging your phone adapter directly into your Internet connection. This will help determine if there is an issue with your other equipment.
- Reboot your Internet devices (such as your phone adapter, your computer, and your Internet modem)
- Check your bandwidth with a speed-tester
Other Installation Help Topics
- How do I configure the phone adapter with an Actiontec modem?
- How do I set the Westell modem to Bridged Ethernet Mode?
- Where can I find my voip adapter’s MAC address?
- My phone adapter will not work behind my router/firewall!
- I can make outgoing calls, but I have no audio on incoming calls!
- What is an IP Address?
- What happens to my IP address if I change the location of my voip internet phone adapter?
- Can I use an IP phone or VoIP Phone with my account?
- Introduction to your Linksys® Phone Router (What is a “Router?”)
- How do I resolve sound quality issues on my phone calls?
- Does voip.com service require a fixed (static) IP address?
- How do I enable port forwarding on a Westell modem?
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