Voip > Help > Residential > Troubleshooting > Troubleshooting > Q&A

My phone light is not on. What should I do?

1. Make sure your Internet connection is working.
2. If you need to, power off your Internet modem, phone adapter, and any other network device.
3. Wait 2 – 3 minutes.
4. Power on your devices, starting with your phone adapter first.

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