Voip > Help > Residential > Troubleshooting > Voice and Call Quality > Q&A

I can dial out and hear fine, but no one can hear me!

First, check to see that you are not utilizing any “bandwidth hogs” on your network. Examples of these can be File Sharing (or P2P) applications, uploading large files with FTP programs, sending emails with very large attachments, or other types of activities where you may be using your bandwidth to send large files. If you are running any of these programs, try pausing the activity and see if your phone quality returns to normal. If not, please try the following:

1. Make sure your Phone Adapter (router) is in a well ventilated area and has not overheated
2. If you are using multiple routers and other networking equipment, try plugging your Phone Adapter directly into the Internet modem. If this resolves your issue, you may have to troubleshoot your other devices.
3. Reboot your Phone Adapter (router)
4. If that fails, reboot your Phone Adapter (router), modem, and computer(s)
5. If you still cannot resolve the sound issue, please contact VoIP Customer Support

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