Voip > Help > Residential > Your Account > 911 Dialing > Q&A

How does 911 service work?

Your account includes E911 service. E911, or enhanced 911, is a location technology system that assists emergency workers in determining the caller’s location.

To reach 911 services from your VoIP phone:

1. Pick up phone
2. Dial 911

Please remember that 911 lines are reserved for emergency calls to report a crime in progress, or a fire, or to request an ambulance. Using 911 for non-emergency calls may delay the arrival of help for people caught in real emergencies.

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