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Power Outages and Voip 911?

If the power goes out, the equipment that brings broadband into your house and distributes if for use by a computer, voip phone, or online-enabled gaming system won't work. If you can't access your broadband connection, your voip phone will not be functional, including your ability to dial 911.

Here are some things you can do to make sure you have access to 911 when you need it:

? Purchase and install an Uninterruptible Power Supply (UPS). This device stores backup battery power that your broadband devices can use if the power goes out. There is a limit to how long the backup power will last, so keep that in mind when choosing a UPS.

? Use your landline to call 911. If you have a secondary phone line from your local phone company, you can use that to call 911, even if the power is out. This is a good option for those voip users whose DSL internet provider is also the local phone company; in many cases, they require a basic phone line along with the high-speed internet access.

? Your cell phone can also be used to call 911 in an emergency. Many newer phones also have GPS tracking features that can be enabled. Check with your wireless phone service provider for more details.

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