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Voip > Help > Residential > Your Account > 911 Dialing > Q&A

Voip 911 and Traveling

What happens to 911 when you travel with your voip internet phone adapter? Most people never give it a second thought because they're used to a phone being tied to the house, instead of an adapter you can take with you while traveling.

It's really convenient to receive calls dialed to your home number even if you happen to be vacationing on the other side of the country. Voip emergency information isn't automatically linked to your physical address; that's something you have to enter into the system. If you move your adapter, you're also changing your emergency information and if you don't update your account, 911 emergency operators will receive the wrong information when you call.

To update your emergency information, log into your voip.com account and go to the Account page. Choose Edit Account Information and scroll down to the bottom of the page, where you'll find your 911 information. Make the necessary changes and then click Save Changes. You might want to double check the system in a few hours to make sure your information was successfully updated.

Be advised that, depending on where you travel, 911 service may not be available, or it might not be equipped to accept all of your E911 information.

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