Voip > Help > Residential > Your Account > Billing > Q&A

Is there a cancellation fee if I stop using voip.com's phone service?

Yes, there is a cancellation fee of $39.95 for each voip.com line that is terminated for any reason within the first 12 months of service.

Should you cancel your account within the 30 day Money Back Guarantee period and you've complied with the Money Back Guarantee Terms, you will receive a refund for any cancellation fees charged to your account. The cancellation of service in which a money back guarantee is inapplicable will result in a cancellation fee.

Cancellation fee information can be found in your Terms of Service under Termination Fee and Plan Information.

Other Your Account Help Topics

• Is there a cancellation fee if I stop using voip.com's phone service?
• Why does voip.com only accept credit cards?
• How can I edit my credit card information?
• Can I get unlimited minutes with a 1-800 number?
• How can I reactivate my account?
• What happens if I refer a friend?
• I paid for a year of service and I just got another bill a month later, why?
• What is a credit card verification number?
• How do I see my billing activity?