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Voip > Help > Installation Guide > No Router

Installation Guide (No Router)

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Setup Overview

Quick installation with modem only

Note: If you already have a router, follow these installation instructions instead.

1. Make sure you have everything you need

You need to have a DSL/cable modem or other high-speed Internet connection, a telephone with a standard phone cable, and the voip Start-Up Kit (which includes your Linksys router).

Set Up Kit

2. Shut down computer and unplug modem

Shut down your computer and unplug your cable/DSL modem’s power cord. Leave your modem connected to the internet but unplug any cables between the modem and the computer.

Note: Be sure your modem remains without power for ten minutes before moving on to the next step (this lets the modem clear it’s memory so it can find voip once restarted).

3. Connect modem to Linksys Router (supplied by voip)

Connect the included blue ethernet cable to the ethernet port on your modem. Plug the other end into the blue port called “Internet” on the Linksys Router.

Set Up 3

4. Connect computer to Linksys Router

Connect one end of your existing ethernet cable to the ethernet port on the Linksys Router.

Set Up 4

5. Connect computer to Linksys Router

Plug the other end of your existing ethernet cable into the ethernet port on the back of your computer.

6. Plug in the modem

Plug your modem’s power adapter into an electrical outlet. Make sure your modem’s power light is not blinking (if it is, wait a few minutes and it should stop).

7. Plug in the Linksys router

Insert the power adapter into the power port on the Linksys router and plug the other end into an electrical outlet.

Insert the power adapter into the power port on the Linksys router and plug the other end into an electrical outlet.

Set Up 7

8. Turn computer on

Wait for the Linksys router’s power indicator to stop blinking (this can take from 1-10 minutes). Now turn your computer on.

9. Check internet connection

Make sure your internet access is working. If it’s working, then you can skip the rest of this step.

If you use a DSL modem:

You may need to configure PPP-over-Ethernet (PPPoE) to work with the Linksys router. Here’s what to do:

  • Open your a web browser on your computer and enter http://192.168.0.1 (the Linksys router’s default IP address) in the address field of your browser and hit Enter.
  • Select the Router tab, and then select the WAN Setup tab.
  • Select PPPoE from the Connection Type drop-down menu. Enter the username, password and service name (if required) provided by your ISP. This is the same info you enter every time you log in.
  • Click the Submit All Changes button to save your new settings.

10. Connect telephone

Make sure your telephone is set to its tone setting (not pulse). Connect one end of the telephone cable to your telephone. Connect the other end of the telephone cable to the port labeled “Phone 1” on the Linksys router.

Set Up 10

11. Check light

Make sure the line 1 light is lit up.

Set Up 11

12. Try it out

Pick up your telephone receiver, if you hear a dial tone, you have finished the installation and can begin making calls.

Troubleshooting

Not getting a dial tone? Try the following solutions to common problems:

  • Many issues are resolved by resetting your equipment. To do this: First, shut off your computer, Linksys router, existing router (if you have one), and DSL/cable Modem. Then, turn the devices back on one at a time. Turn them on in this order: modem, existing router, Linksys router, computer.
  • Make sure your phone is plugged into "Phone 1" on the Linksys router.
  • Are you able to access web pages? If not, the problem may be with your internet connection. Check with your service provider to find out if there are connection issues in your area or some other problem with your connection.
  • Be sure your telephone, which is plugged into the Linksys router, is disconnected from the wall telephone jacks (the ones you use for traditional phone company service). Voip won't work if the phone is still plugged in to a wall jack.
  • Redo the steps of this installation guide. Make sure to follow the steps exactly. The order in which you connect and turn on everything is very important.
  • If you are transferring your telephone number, it may take a while for the number to switch over to voip. During this time, any Voip customer who calls you will be routed to you directly but everyone else who calls will still be routed to your normal phone line until the transfer is complete.

If none of these steps solves the problem, contact Voip.