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Voip > Help > Installation Guide > With Router

Installation Guide (With Router)

Use this installation guide if you have a router.

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Setup Overview

Quick installation with an existing router or modem router

Note: If you do not already have a router, follow these installation instructions instead.

1. Make sure you have everything you need

You need to have a DSL/cable modem (or other high-speed Internet connection), any home phone with standard phone cable, and the voip Start-Up Kit (which includes your Linksys router).

Set Up Kit

2. Connect ethernet cable to Linksys router

Leave your Linksys router unplugged. Connect one end of the blue ethernet cable to the blue port labeled "Internet" on the back of the Linksys Router.

Set Up 1

3. Connect ethernet cable to your existing router

Connect the other end of the blue ethernet cable to an unused ethernet port on your existing router (or modem with built-in router).

Existing router to new Voip router

Note: If all the ethernet ports on your existing router (or modem with built-in router) are full, you'll need to disconnect one of the attached devices and hook it up to the Linksys router instead. Connect the cable you just disconnected from your existing router (or modem with built-in router) and plug it into one of the yellow ethernet ports on the Linksys router.

4. Connect power adapter

Connect the power adapter to the Linksys router and plug the other end into an electrical outlet.

Set Up 3

Note: Only use the power adapter provided! A different one may break the device.

5. Connect telephone

Connect your telephone cord to the port labelled "Phone 1" on the Linksys Router.

Set Up 4

Note: If you have ordered a second Voip phone line from your User Control Panel, you will use the "Phone 2" port to connect the telephone for your additional line.

6. Check for dial tone

Check for a dial tone. If you hear one, congratulations! You're now ready to use voip. If you don't hear a dial tone, read the troubleshooting advice below.

Troubleshooting

Not getting a dial tone? Try the following solutions to common problems:

  • Many issues are resolved by resetting your equipment. To do this: First, shut off your computer, Linksys router, existing router (if you have one), and DSL/cable Modem. Then, turn the devices back on one at a time. Turn them on in this order: modem, existing router, Linksys router, computer.
  • Make sure your phone is plugged into "Phone 1" on the Linksys router.
  • Are you able to access web pages? If not, the problem may be with your internet connection. Check with your service provider to find out if there are connection issues in your area or some other problem with your connection.
  • Be sure your telephone, which is plugged into the Linksys router, is disconnected from the wall telephone jacks (the ones you use for traditional phone company service). Voip won't work if the phone is still plugged in to a wall jack.
  • Redo the steps of this installation guide. Make sure to follow the steps exactly. The order in which you connect and turn on everything is very important.
  • If you are transferring your telephone number, it may take a while for the number to switch over to voip. During this time, any Voip customer who calls you will be routed to you directly but everyone else who calls will still be routed to your normal phone line until the transfer is complete.

If none of these steps solves the problem, contact Voip.