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Installation Guide (With Router)
Use this installation guide if you have a router.
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Setup Overview
Note: If you do not already have a router, follow these installation instructions instead.
1. Make sure you have everything you need
You need to have a DSL/cable modem or other high-speed Internet connection, a telephone with a standard phone cable, and the voip Start-Up Kit (which includes your Linksys router).
2. Connect ethernet cable to Linksys router
Leave your Linksys router unplugged. Connect one end of the included blue ethernet cable to the blue port labeled “Internet” on the back of the Linksys Router.
3. Connect ethernet cable to your existing router
Connect the other end of the included blue ethernet cable to an unused ethernet port on your router (or modem with built-in router).
4. Connect power adapter
Connect the power adapter to the Linksys router and plug the other end into an electrical outlet.
5. Connect telephone
Connect your telephone cord to the port labelled “Phone 1” on the Linksys Router.
6. Check for dial tone
Check for a dial tone. If you hear one, congratulations! You’re now ready to use voip. If you don’t hear a dial tone, read the troubleshooting advice below.
Troubleshooting
Not getting a dial tone? Try the following solutions to common problems:
- Many issues are resolved by resetting your equipment. To do this: First, shut off your computer, Linksys router, existing router (if you have one), and DSL/cable Modem. Then, turn the devices back on one at a time in this order: modem, existing router, Linksys router, computer.
- Make sure your phone is plugged into “Phone 1” on the Linksys router.
- Are you able to access web pages? If not, the problem may be with your internet connection. Check with your service provider to find out if there are connection issues in your area or some other problem with your connection.
- Be sure your telephone, which is plugged into the Linksys router, is disconnected from the wall telephone jacks (the ones you use for traditional phone company service). Voip won’t work if the phone is still plugged in to a wall jack.
- Repeat the steps of this installation guide. The order in which you connect and turn on everything is very important. You must follow the steps of the guide in exact order.
- If you are transferring your telephone number, it may take a while for the number to switch over to voip. During this time, any Voip customer who calls you will be routed to you directly but everyone else who calls will still be routed to your normal phone line until the transfer is complete.
If none of these steps solves the problem, contact Voip.