Voip Topics
Calling Plans & Sales
- Can I get a paper or email bill?
- How does 911 Service work?
- How can I transfer a phone number to my account?
- What are my start-up costs?
- Can I use more than 1 phone with voip.com?
- Can I use my Satellite Receiver and Voip.com service?
- What plans do you offer?
Setup and Installation
- What do I need in order to use VoIP?
- Do I still need to keep my phone line from my old phone company?
- Do I need to have my computer on to use the phone?
- Do you provide Internet access?
- How do I resolve sound quality issues on my phone calls?
- How do I use the features with my account?
- Can I use voip.com with my existing home security system?
- Can I use voip.com with AOL?
Features and options
- How can I get my fax to work?
- How do I block my caller ID on outbound calls?
- Toll-Free Number Overview
- Virtual Number Overview
- Additional Line Overview
Payment and Billing
- Can I get a paper or email bill?
- How do I change my account information?
- How secure is my credit card information?
- I'm going on a trip; can I freeze my account until I return?
- When will my credit card be charged?
- Does voip.com have a money back guarantee?
- Can you explain the disconnection fee?
- How do I cancel my service?
- Can you explain the charges on my account?
Technical support
- I don’t hear a dial tone
- How do I troubleshoot Choppy/Echo/static/ garbled /One-way/Dropped calls
- How can I get my fax to work?
- How do I get my calls to come through with caller ID?
- I need help with my voicemail
- Inbound callers get a message: “this number is not in service”
- How do I reboot my Phone Adapter?
- My calls are going directly to voicemail!
- I have a different technical issue with my Voip.com service, what do I do?