VOIP.com - Internet Phone Service

At voip.com, our goal is to provide the best Internet Phone service in the industry. We do not want to lose you as a customer and ask you for the opportunity to see if we can't change your mind. We understand that individual accounts need individual attention and want to make sure your issue is resolved to the best of our ability. Please let us know how we can resolve this issue by opening a support ticket in your user control panel.


STEP 1: CANCELLATION CHECKLIST

If you have decided to end your relationship with voip.com, please complete the following checklist before requesting a cancellation:


Did you transfer or request a transfer of your previous number?

If you transferred your previous phone number to voip.com or if your number transfer is in progress you may not want to cancel your service immediately. To transfer your phone number to your new service provider your account must remain active until the transfer is complete. Please contact your new service provider to have the number transferred.


Have you paid your bill?

Before cancelling an account, your payments must up to date.


Have you prepared the voip.com phone adapter for shipment?

All equipment must be returned to voip.com upon cancellation. Normal wear and tear is expected, but you will be responsible for excessive scratches, dents, missing parts, or other damage. We recommend using a shipping method that allows for tracking and insurance.


STEP 2: REQUEST CANCELLATION

To cancel your account, please submit a cancellation notice at the following page:


https://www.voip.com/cp/cp_help_cancel.asp


Once the cancellation request is received, we will close your account and disconnect the line.


STEP 3: RETURN THE EQUIPMENT

The voip.com phone adapter and equipment must be received at the address below within 14 days from the date of your cancellation notice. We recommend using a shipping method that allows for tracking and insurance. Normal wear and tear is expected, but you will be responsible for excessive scratches, dents, missing parts, or other damage. Please ensure that you are returning all equipment, including the boxes (with UPC code), wires, power adapter, and phone adapter.


The equipment should be shipped to the following address:


voip.com

127 NW 13th Street
Suite C-14

Boca Raton FL, 33432


STEP 4: CANCELLATION FEES AND REFUNDS

If you are cancelling your residential service plan within 30 days of when your start-up was shipped and have complied with the Money Back Guarantee Terms, you may be eligible for our Money Back Guarantee. Once we have received your phone adapter and verified that it is returned in the proper condition, we will process the Money Back Guarantee refund.


If you are cancelling outside of the 30 day guarantee, you may be subject to the termination/disconnect fee of $39.95. Customers who have been with voip.com for over 1 year are not charged a termination fee.


If the router is returned in a condition other than outlined in our Terms of Service, there will be a $65.00 replacement fee applied.


The cancellation of service in which a money back guarantee is inapplicable will result in a cancellation fee.