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How does 911 Service work?


Your account includes E911 service. E911, or enhanced 911, is a location technology system that assists emergency workers in determining the caller’s location.


To reach 911 services from your VoIP phone:



  1. Pick up phone


  2. Dial 911


Please remember that 911 lines are reserved for emergency calls to report a crime in progress, or a fire, or to request an ambulance. Using 911 for non-emergency calls may delay the arrival of help for people caught in real emergencies.


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