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Superior Billing
Detail Billing - So advanced, it's a product in itself.
VOIP.com has the experience to understand that billing has been a long-standing problem for large businesses. The following are some of the challenges that businesses face with their International LD carrier:
- Call detail provided on CD's with formatting issues
- Call detail provided on paper
- Call detail only provided on a monthly basis
- Call detail provided thirty days in arrears
These circumstances have caused unnecessary work for businesses trying to control, audit, and keep up with the high cost of International Calling.
We have solved these issues with our proprietary billing system that provides instant call detail via secure web access for our customers:
- Calls can be viewed real-time by approved departments
- Calls can be reviewed any time; immediately after the call, hourly, weekly
- Instant call review allows internal review of spending to be accomplished at any time thereby spreading out workload for our customers.
VOIP.com provides written Service level Agreements for billing accuracy. Calls are billed based on 6 second increments. Customers receive invoice credits if calls are billed incorrectly. Our call detail is Simple; we provide the destination name, destination code, price per minute, number of minutes on the call, and total cost per call. There is no need for audit calculations to confirm our rates; we show our per minute rate on each call.
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