Business VoIP Solutions that are Ready to Work for Your Business!
Experience the enterprise-class cloud communications platform catered to small and medium size businesses. The VoIP solution suite boasts a more powerful, dependable and affordable platform than any other cloud communications provider on the market. We’ve accomplished this by combining best in class telephony, unified communications, collaboration and virtual call center in one solution.
Our cloud-based subscription service provides your users with a consistent experience throughout their day, bringing all of our features to ensure your business thrives into one user friendly web-based application.
Comprehensive VoIP Solution
at a Fraction of the Price
of the competition
Seats Starting as Low as
- Award Winning Platform
- HIPPA & PCI Compliant
Additional Administrative Controls
- Activation Codes*
- Announcement Groups
- Billing Management
- Block Numbers
- Business Hours
- Caller ID Prepend
- Contact Book
- Dial by Name Directory
- Extension Maps
- Music on Hold
- Outbound Call Tagging with Reporting
- Phone Auto Provisioning
- Shared or Split Locations
Enables admins to see a list of all the phones on the portal, and the provisioning URL associated with it. This makes it easier for an admin to make a move/add/change to their existing users and bring a phone back online if a change was made.
An admin can see and update the payment method on file, and view invoices, with an option to download PDF copies.
Admins can block unwanted inbound calls.
Admins can set the forwarding rules based on business hours.
A user can determine where to send calls if they don’t answer the phone. They can choose to send it to their business voicemail, personal voice menu (auto attendant) or forward to another destination.
Enables a user to redirect incoming calls to a specified phone number when the line is busy or set to Do Not Disturb.
Call Forward Don't Answer
Enables a user to redirect incoming calls to a specified phone number if the phone is not answered within a certain number of rings.
Enables a user to place an existing call on hold for an extended period and then retrieve the call.
Allows a user to answer a call and park it for another user to pick up. The keycode is set by the admin as either a line key or the call park extension.
Call recording may be enabled on professional seats, allowing end users and admins the ability to listen and download specific calls. Each seat comes with 500MB storage, which is aggregated at the account level, meaning the more seats a customer has, the more storage they have.
Only visible on the phone. The account admin has the ability to change whether calls are blind transferred or warm transferred.
Caller ID Prepend
Prepend an inbound toll-free number with a name so that inbound toll free, contact center, ring groups and/or domestic numbers display an identifier for the inbound call.
Conditional Call Catch
A contact book is a directory, which includes your company directory and may also include frequently called numbers and may be uploaded via CSV.
Enables the admin to see all call traffic for a specific date range.
Dial by Name Directory
This menu allows inbound callers to reach end users by the first three letters or either a first or last name.
Do Not Disturb
Do Not Disturb is a phone feature. When enabled, the phone will not ring.
Allows admins to organize users and features by extension type and easily add new users to a specific group or menu in an organized manner.
Find Me Follow Me
Allows the user to choose how to hand off calls based on their busy, available and away status.
The admin can forward specific DIDs to specific numbers, like an answering service, 800 numbers, an ex-employee DID to a supervisor, as failover destinations and options within an auto attendant.
Audio that plays in the ear of the person picking up the phone, letting the caller know where the call is coming from. Example: direct call versus a call to a sales queue.
Global Extension Plan
Broadvoice offers unlimited usage to 60 countries and 29 mobile destinations listed on broadvoice.com/global. If the country you want to call is not on the plan, we offer great international rates to almost every country in the world. Users may use the interactive tool at broadvoice.com/global to find the rates to the countries you call most often.
Hot Desking or Hoteling
This feature allows a user to login and temporarily use a phone. Ideal for call centers where multiple users share a workstation, or a visitor’s office for travelling employees.
Intercom enables a user to page a specific person in the office through their speakerphone; it then opens the intercom for a two-way conversation.
Standard and Professional seats include a local DID.
Mobile iPhone and Android App
The mobile app allows users to make and receive calls from their mobile device as if they are calling from their desk phone. Call recording, text, SMS and more are enabled on the device according to the user’s configuration.
Multiple Devices Per Extension
One person can have multiple phones associated with the same extension, i.e. a bathroom phone in an executive office.
Music on Hold
This music is played anytime a caller is placed on hold. Admins can upload different music for different groups, Contact Center, etc. or the same music/message can be used across the entire company. There are two types of music on hold within b-hive, system-based and custom. The system-based music on hold loops in the background of the system and callers when placed on hold will hear the hold music in its then current position. The custom music on hold does not loop and returns to the beginning of the custom recording every time a caller is placed on hold.
Allows for a specific DID to receive calls, faxes and text messages. The text message is delivered to the email address designated to that number.
Outbound Call Tagging with Reporting
Like account codes, admins can set up codes for multiple use cases. These codes are required if the feature is enabled on specific end user devices. Reports include the tag, the call duration and number of calls. This report does not show the specific number called.
The account admin can create a paging group and assign it to an extension. The page will announce over the speaker phones within the group. This is a one-way announcement, whereas intercom is two-way.
Phone Auto Provisioning
Administrators have access to contact center, reports, and settings, including ring strategies and user settings. Users have access to their personal voicemails, faxes, messages, team, contract centers, reports, and presence settings.
The admin can set up different ring tones for internal or external calls along with specific contact centers (i.e. billing or technical support) and groups.
Shared or Split Locations
Shared locations can transfer calls between two locations and dial extensions; split locations cannot. For companies that want to separate or merge their businesses, they can do so in the portal. This does not impact billing or payment.
Allows users to send and receive text messages through their email.
Upload audio to the portal, use text to speech, voice recording, or email. Users can utilize this to set up their voicemail.
Unlimited Domestic Calling
Outbound minutes include 48 domestic U.S., Hawaii and Canada. All other rates are available in the customer portal.
Enables users to send and receive faxes from the portal and email. Includes 500 pages. Each additional page is $0.05 per page.
Voicemail and Voicemail-to-Email
Voicemails are sent to both phone and email, with Caller ID info and voicemail audio. Each box comes with 500MB of storage which is aggregated at the account level, meaning the more seats a customer has the more storage they have.
Optional Add on Features
A voice menu system that allows callers to be transferred to an extension without going through a telephone operator or receptionist. An auto attendant may have multiple sub attendants.
The conference bridge allows customers to hold conference calls with an unlimited number of attendees. The user gets a Conference Extension and Conference Pin. The business will need a DID to associate with the bridge (not included). Customers can upload custom greetings and music on hold. Conference calls can be recorded. There are NO mute features.
International DIDs are available from the list of countries below. All calling originates from the United States, not the international destination.
Local DIDs are available from the 48 domestic states, Hawaii and Canada. One DID is included with each Standard and Professional seat. Additional DIDs are available a la carte.
A parked DID is a DID that the customer has or orders but is not currently in use.
Shared Fax (Virtual or Traditional Machine)
Our specialists are standing by to craft the perfect solution for your organization.
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Communication has No Bounderies with VoIP Communicator
Communicate anytime from anywhere by leveraging your browser to conduct one-on-one and team messaging, SMS, and phone calls. Log into our web-based client from any PC or Mac desktop computer to initiate a call, text, SMS. Plus, answer, screen, or transfer calls, and receive notifications of voice and chat activities.
- Enhance team productivity with one desktop app for calls, text, group text and SMS
- Softphone with call management featuring mute, hold and call transfer
- Company directory access to call or chat with your co-workers
- View team availability with presence; determine if colleagues are available or on a call
- Draw someone’s attention by @mentioning them in a group chat
- Leverage your business phone number to send/receive texts to maintain corporate identity
- Send and receive SMS messages to any contact or number
- View callers’ numbers; choose to accept or reject calls
- Push notifications, notify users of new texts and calls when the app is running in the background
- Create a favorites list with individuals or groups you communicate most
- View your recent history and archived communication history
Start new chat/send SMS, initiate call, or initiate group chat via the communicator bars three options.
Get real-time desktop notifications on all new communications.
Send and Receive SMS
Provides users access to send and receive text messages from their work number.
Call a contact or enter a number to place a call. Communicator will display to you the call duration, options to end call, use the keypad, mute, transfer and hold call.
Access your daily contacts. Plus, add any conversation — chat, SMS, group chat, or call — to your favorites.
Easily sort through up to 30 days of history with modifiable date ranges.
Start new chat with co-workers
Easily chat with collegues who are Pro users on the VoIP system.
View a list of contacts to initiate a call or start a new chat by hovering over their name.
Communicate with multiple people at the same time via group chat.
Easily modifiy group chats to add or remove individuals
Be and Work Anywhere with the VoIP Mobile App
The VoIP Mobile App empowers your users to appear as if they are using their business phone number to place calls & send text messages from their mobile device. Calls are delivered over Wi-Fi or the phone’s mobile network. Plus, users can easily transfer calls from their desk phone to their mobile device and vice versa by leveraging the built-in transfer feature. Stay on top of all your calls even when you are away from your desk with the power of the VoIP Mobile App.
Mobile App Features
- Place/receive calls using your VoIP service
- Send and receive individual or group text messages from your work number
- View a transcription of voicemail in addition to the audio file
- Easily sync your personal contacts with the contact list
- Warm/blind transfer calls to any number or work extension
- Record calls, store and listen to recorded files in calls history
- Conduct conference calls on the go with three-way calling
- Seamlessly switches between Wi-Fi and mobile data
- Reliability and signal strength info viewable during a call
- Enable or schedule Do Not Disturb to keep the app from ringing
- Ringtone customization to differentiate work calls
- One click call forwarding
- View usage metrics such as talk times and call statistics for specific time periods
- View your entire call history, missed calls and recorded calls
- Video call with other VoIP users
View a comprehensive phone history of all inbound/outbound calls, and missed call.
Conviently search contacts or scroll through an alphabetized list, and easily call, text, or video call.
Use your work number to send individual or group text messages.
View received voice mails in a detailed view and choose to listen or read a transcription of the voicemail.
Inbound calls and text messages can have custom ringtones applied in order to differentiate your mobile work communications from your personal mobile device.
All calls have the ability to be recorded. Plus, the ability to signal the call is being recorded with warning beeps. The call history tab will allow you to view and listen to your recordings.
Simply type in the number to Forward calls to, and all inbound calls will be directed to the specified number.
Transfer desk calls to cell
Transfer a call to your cellphone by simply tranfering to your extension from your desk phone.
The Smart Virtual Call Center Solution!
Built with your small to medium business in mind. The Virtual Call Center’s intuitive web-based cloud system not only is a cost effective and agile solution, but fully integrated into the VoIP UCaaS platform your employees are leveraging. If improving the customer experience is your companies number one priority, then adding a virtual call fulfills that demand.
What can a virtual call center do for your business?
Improve the customer’s experience with:
- Real-time analytics
- Historical call reporting
- Call routing by queue, day, time, and customer service representative (CSR) ability
- Monitor, whisper, barge capabilities
- Intuitive admin panel for additions and changes
Virtual Call Center Features
At a glance, supervisors can view real-time analytics and historical call statistics. View agent performance metrics, such as: speed of answer, average call duration, hold times, abandoned call rate, agent misses, and timeout calls.
Supervisors can monitor conversations or coach (whisper to) the agent and even join the call to speed resolution and/or improve the outcome.
Select specific time frames to see detailed call history. View detailed call records including the audio from the call.
Live Call Queue
Easily see a detailed view of all live calls and agent activity in the live call queue dashboard.
Call Queue Customization
Broadly customize your call queue, with features such as multiple ring strategy options, business hours call routing, break out options, and many more.
Automatic Call Distributor (ACD)
- Accept more calls than the number of agents available to answer them.
- Maximizes the number of sales or support opportunities you can handle.
- Manage incoming calls and handle them based on the number called and an associated database of handling instructions.
- Call centers use an Automatic Call Distributor (ACD) to distribute incoming calls to specific resources (agents) in the call center by holding queued calls in first in, first out order until agents become available.
- A supervisor can silently monitor a two-party call made by or answered by an agent on a conversation with an external party.
- No audible sound would alert the agent or the customer that the conversation is being monitored.
- A supervisor silently monitoring a call between an agent and a customer can privately speak to the agent, without the customer hearing the discussion.
- This is one-directional audio from supervisor to agent.
- The customer will not hear the whisper.
- Both supervisor and agent can hear the customer.
Call Barge In
A supervisor who is silently monitoring a call may enter a conference bridge, joining what then becomes a full three-way conference call, where all three parties can hear each other.
- 500 MB of storage included
- Call recording enables businesses to record and store calls for later analysis.
- Additional storage may purchased.