Business VoIP

Powered by Broadvoice

Business VoIP Solutions that are Ready to Work for Your Business!

Experience the enterprise-class cloud communications platform catered to small and medium size businesses. The VoIP solution suite boasts a more powerful, dependable and affordable platform than any other cloud communications provider on the market. We’ve accomplished this by combining best in class telephony, unified communications, collaboration and virtual call center in one solution.

Our cloud-based subscription service provides your users with a consistent experience throughout their day, bringing all of our features to ensure your business thrives into one user friendly web-based application.

Popular Features

Communicator

Leverage you browser to conduct one-on-one and team messaging, SMS, and phone calls.

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Mobile App

Empower your users to appear as if they are using their business phone number to place calls & send text messages from their mobile device.

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Virtual Call Center

Feature rich and cost effective virtual call center built with your small to medium size business in mind.

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Communicator

Leverage you browser to conduct one-on-one and team messaging, SMS, and phone calls.

More Details >

Mobile App

Empower your users to appear as if they are using their business phone number to place calls & send text messages from their mobile device.

More Details >

Virtual Call Center

Feature rich and cost effective virtual call center built with your small to medium size business in mind.

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THE MOST

Comprehensive VoIP Solution

at a Fraction of the Price
of the competition

Seats Starting as Low as

$18

per month/user

  • Award Winning Platform
  • HIPPA & PCI Compliant

VoIP Plans

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Additional Administrative Controls

  • Activation Codes*
  • Announcement Groups
  • Billing Management
  • Block Numbers
  • Business Hours
  • Caller ID Prepend
  • Contact Book
  • Dial by Name Directory
  • Extension Maps
  • Music on Hold
  • Outbound Call Tagging with Reporting
  • Phone Auto Provisioning
  • Ringtones
  • Shared or Split Locations

Feature Definitions

Activation Codes

Enables admins to see a list of all the phones on the portal, and the provisioning URL associated with it. This makes it easier for an admin to make a move/add/change to their existing users and bring a phone back online if a change was made.

Announcement Groups
Create announcements for callers, for example “All calls are being recorded,” before transferring the call to its destination.
Billing Management

An admin can see and update the payment method on file, and view invoices, with an option to download PDF copies.

Block Numbers

Admins can block unwanted inbound calls.

Business Hours

Admins can set the forwarding rules based on business hours.

Call Catch

A user can determine where to send calls if they don’t answer the phone. They can choose to send it to their business voicemail, personal voice menu (auto attendant) or forward to another destination.

Call Monitor/Listen

Enables a user to redirect incoming calls to a specified phone number when the line is busy or set to Do Not Disturb.

Call Forward Don't Answer

Enables a user to redirect incoming calls to a specified phone number if the phone is not answered within a certain number of rings.

Call Hold

Enables a user to place an existing call on hold for an extended period and then retrieve the call.

Call Log
Enables users to view their call history.
Call Park

Allows a user to answer a call and park it for another user to pick up. The keycode is set by the admin as either a line key or the call park extension.

Call Recording

Call recording may be enabled on professional seats, allowing end users and admins the ability to listen and download specific calls. Each seat comes with 500MB storage, which is aggregated at the account level, meaning the more seats a customer has, the more storage they have.

Call Transfer

Only visible on the phone. The account admin has the ability to change whether calls are blind transferred or warm transferred.

Call Waiting
The account admin can enable call waiting on the portal. There is an audio indicator that plays on the phone when a user has another call. Most phones allow a visual indicator, too.
Caller ID Prepend

Prepend an inbound toll-free number with a name so that inbound toll free, contact center, ring groups and/or domestic numbers display an identifier for the inbound call.

Communicator
VoIP is pleased to announce the beta release of its Communicator; the unified communications web-based interface for Business VoIP premium subscribers. Communicator enhances user experience by integrating core b-hive call handling features with chat, text and presence.

Communicator Directory

Communicator Voicemail Transcription

Conditional Call Catch
Allows users to forward calls from their cell phone into the b-hive cloud PBX.
Contact Book

A contact book is a directory, which includes your company directory and may also include frequently called numbers and may be uploaded via CSV.

Dashboard Traffic

Enables the admin to see all call traffic for a specific date range.

Dial by Name Directory

This menu allows inbound callers to reach end users by the first three letters or either a first or last name.

Do Not Disturb

Do Not Disturb is a phone feature. When enabled, the phone will not ring.

Extension Maps

Allows admins to organize users and features by extension type and easily add new users to a specific group or menu in an organized manner.

Find Me Follow Me

Allows the user to choose how to hand off calls based on their busy, available and away status.

Forwarding

The admin can forward specific DIDs to specific numbers, like an answering service, 800 numbers, an ex-employee DID to a supervisor, as failover destinations and options within an auto attendant.

Forwarding Whisper

Audio that plays in the ear of the person picking up the phone, letting the caller know where the call is coming from. Example: direct call versus a call to a sales queue.

Global Extension Plan

Broadvoice offers unlimited usage to 60 countries and 29 mobile destinations listed on broadvoice.com/global. If the country you want to call is not on the plan, we offer great international rates to almost every country in the world. Users may use the interactive tool at broadvoice.com/global to find the rates to the countries you call most often.

Hot Desking or Hoteling

This feature allows a user to login and temporarily use a phone. Ideal for call centers where multiple users share a workstation, or a visitor’s office for travelling employees.

Intercom

Intercom enables a user to page a specific person in the office through their speakerphone; it then opens the intercom for a two-way conversation.

Local DID

Standard and Professional seats include a local DID.

Mobile iPhone and Android App

The mobile app allows users to make and receive calls from their mobile device as if they are calling from their desk phone. Call recording, text, SMS and more are enabled on the device according to the user’s configuration.

VoIP Mobile App Place a Call Screen

Multiple Devices Per Extension

One person can have multiple phones associated with the same extension, i.e. a bathroom phone in an executive office.

Music on Hold

This music is played anytime a caller is placed on hold. Admins can upload different music for different groups, Contact Center, etc. or the same music/message can be used across the entire company. There are two types of music on hold within b-hive, system-based and custom. The system-based music on hold loops in the background of the system and callers when placed on hold will hear the hold music in its then current position. The custom music on hold does not loop and returns to the beginning of the custom recording every time a caller is placed on hold.

One Number

Allows for a specific DID to receive calls, faxes and text messages. The text message is delivered to the email address designated to that number.

Outbound Call Tagging with Reporting

Like account codes, admins can set up codes for multiple use cases. These codes are required if the feature is enabled on specific end user devices. Reports include the tag, the call duration and number of calls. This report does not show the specific number called.

Paging

The account admin can create a paging group and assign it to an extension. The page will announce over the speaker phones within the group. This is a one-way announcement, whereas intercom is two-way.

Phone Auto Provisioning
Available if an admin needs to provision a phone. This is useful when an admin needs to change a user’s name, if the phone gets unplugged and needs to be reset, to name a few.
Portal

Administrators have access to contact center, reports, and settings, including ring strategies and user settings. Users have access to their personal voicemails, faxes, messages, team, contract centers, reports, and presence settings.

Ringtones

The admin can set up different ring tones for internal or external calls along with specific contact centers (i.e. billing or technical support) and groups.

Shared or Split Locations

Shared locations can transfer calls between two locations and dial extensions; split locations cannot. For companies that want to separate or merge their businesses, they can do so in the portal. This does not impact billing or payment.

SMS

Allows users to send and receive text messages through their email.

Sound Manager

Upload audio to the portal, use text to speech, voice recording, or email. Users can utilize this to set up their voicemail.

Unlimited Domestic Calling

Outbound minutes include 48 domestic U.S., Hawaii and Canada. All other rates are available in the customer portal.

Virtual Fax

Enables users to send and receive faxes from the portal and email. Includes 500 pages. Each additional page is $0.05 per page.

Voicemail and Voicemail-to-Email

Voicemails are sent to both phone and email, with Caller ID info and voicemail audio. Each box comes with 500MB of storage which is aggregated at the account level, meaning the more seats a customer has the more storage they have.

Optional Add on Features

Additional Storage
Storage is aggregated and used across the account for call recording and voicemail. Additional storage is available for a nominal fee.
Auto Attendant

A voice menu system that allows callers to be transferred to an extension without going through a telephone operator or receptionist. An auto attendant may have multiple sub attendants.

Conference Bridge

The conference bridge allows customers to hold conference calls with an unlimited number of attendees. The user gets a Conference Extension and Conference Pin. The business will need a DID to associate with the bridge (not included). Customers can upload custom greetings and music on hold. Conference calls can be recorded. There are NO mute features.

International DID

International DIDs are available from the list of countries below. All calling originates from the United States, not the international destination. 

Local DID

Local DIDs are available from the 48 domestic states, Hawaii and Canada. One DID is included with each Standard and Professional seat. Additional DIDs are available a la carte.

Parked DID

A parked DID is a DID that the customer has or orders but is not currently in use.

Shared Fax (Virtual or Traditional Machine)
Users use email to send and receive faxes. Users receive an email confirmation of receipt. Received faxes can go to a traditional fax machine or to an email address. Faxes can be retrieved within the portal. The $25 includes 500 pages, both inbound and outbound. Each additional page is $0.05 per page. The page limit for multiple Shared Fax boxes are aggregated at the account level, so if a customer has 3 Shared Faxes they can send and receive 1500 pages across the account before the additional cost per page begins to accrue.

International DIDs

Argentina
Australia
Austria
Bahrain
Belgium
Brazil
Bulgaria
Canada
Chile
Colombia
Croatia
Cyprus
Czech Republic
Denmark

Dom. Republic
El Salvador
Estonia
Finland
France
Georgia
Germany
Greece
Hong Kong
Hungary
Ireland
Israel
Italy
Japan

Latvia
Lithuania
Luxembourg
Malaysia
Malta
Mexico
Netherlands
New Zealand
Norway
Panama
Peru
Poland
Portugal
Puerto Rico

Romania
Singapore
Slovakia
Slovenia
South Africa
South Korea
Spain
Sweden
Switzerland
Turkey
UK

Our specialists are standing by to craft the perfect solution for your organization.

Our specialists are standing by to craft the perfect solution for your organization.

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