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voip.com > Help > SoftPhone > Account > Billing > Q&A

Is there a cancellation fee if I stop using the softphone service?

Yes, there is a cancellation fee of $14.95 if service is terminated for any reason within the first 12 months.

Should you cancel your account within the 30 day 30 Day Satisfaction Guarantee period and you've complied with the 30 Day Satisfaction Guarantee Terms, you will receive a refund for any cancellation fees charged to your account.

The cancellation of service in which a 30 Day Satisfaction Guarantee is inapplicable will result in a cancellation fee.

Cancellation fee information can be found in your Terms of Service under Termination Fee and Plan Information.

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