Last updated: January 2022
- Period of Retention
At a minimum, we will retain your information for as long as needed to provide you Services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We may maintain some or all of this information in our archives even after it has been removed from the site.
- Children Under the Age of 13
Our Services are not intended for use by children under the age of 13 and we do not knowingly collect personal information from children under 13.
- Governing Law
This site is intended for use in the United States of America. We attempt to protect the personal information of all users of our site and we attempt to comply with local data protection laws to the extent they apply to our Services, but our site is targeted to United States citizens and our policies are directed at compliance with those laws.
With Whom We Share Information
- Service Providers
We may share personal information with agents, affiliates, partners or other third parties that perform functions on our behalf, such as analytics, credit card processing, etc. These entities have access to the personal information needed to perform their functions and are obligated to maintain the confidentiality and security of that personal information. Service providers are not authorized to use the information we share with them for any purpose other than providing services to us or to you.
- Required by Law
We may disclose information as required by law, such as in response to a subpoena, a lawful request by a public authority, including to meet national security or law enforcement requirements, or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a legal request.
The Kind of Data We Collect
The data we collect from you falls into the following 4 categories:
- Identifying Information
This category includes information such as name, address, telephone number, email address, banking information, credit card and debit card number, social security number, Federal Tax Identification number, account numbers, user name, Internet Protocol address (“IP address”) and other online identifiers.
- Commercial Information
This category includes information such as legal entity name, business entity or filing, registered agent, officers, directors, managers or members of an entity, communications contact, other business related information, Services purchased, and other purchasing or consuming histories or tendencies.
- Internet Information
This category includes information such as your internet browser, browsing history on our website, search history on our website, information about the device you are using to access our website, and information regarding your interaction with our website or advertisements. We may also collect information about visitors to our website such as browser settings, operating systems, referring/exit pages and clickstream data.
- Audio Information
If you interact with our customer service personnel, we may record the phone call or retain the email string for quality assurance purposes.
How We Use Your Data
We use information we collect to help us personalize and continually improve your experience while using VOIP.com. We may also use the information in the following ways:
- Provide Services to you
We collect information to send you email or postal mail, perform tasks required to complete a purchase transaction, provide customer support, or provide other types of customer relationship management and fulfillment. We may also use your information to optimize or improve our Services and operations, for example training and quality assurance.
- Fulfilling legal and compliance obligations
We collect information in order to fulfill our legal obligations. Examples of this may include satisfying regulatory screening requirements in connection with entity formations, responding to subpoenas and other legal requests for information, and maintaining records as required in our role. We may also collect information for the purpose of detecting fraud or other suspicious activity.
We collect information for use in performing various types of analytics. For example, we use information to analyze how visitors interact with our website, where visitors to our website arrive from and exit to, pages visited, links clicked, text entered and mouse movements to understand site usage, to detect fraud and potential threats and improve our services.
The Sources Where We Gather Information
- Related Entities
We may collect information about you from another party.
- Service Providers
We may collect information about you from our service providers. Service providers are entities that we have contracted with to provide us with services to help fulfill our business needs.
- Business Partners and Affiliates
We may collect information about you from our business partners and affiliates. For example, we may receive information that you are interested in a Service that we offer.
- Publicly Available Information
We may collect information related to you from publicly available sources of information, including government records, as when we verify a legal entity is in good standing in a certain state as part of registering a foreign business entity.
How We Protect Your Information
Personal information collected by the site is stored in operating environments that are not available to the public. Our online security measures are a major facet of our ongoing commitment to keeping your private data safe.
These security procedures mean that we may occasionally request proof of identity before we disclose your personal information to you. In certain telephone and in person transactions, we may ask for certain client identifiers or other information to verify your identity before conducting the transactions you have requested.
Please understand that while we try our best to safeguard your personal information once we receive it, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure. We periodically review our security procedures to consider appropriate technology and methods to secure information.
Cookies and Other Technologies
We also employ a technology called web beacons or “clear gifs” that help us track referrals from our partners and affiliates and better manage content on our website. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track online movements of web users.
Notice for California Residents
We do not, and will not, sell your information to third parties.
California law allows California residents to submit a verifiable request for us to provide them with certain information including: i) specific pieces and categories of personal information that we have collected about them; ii) the categories of sources for that information; iii) the business or commercial purposes for collecting their information; and iv) the categories of third parties with which their information is shared.
California residents also have the right to submit a request for deletion of their information under certain circumstances. This is not an absolute right, and we may decline to delete information when retention is allowed by law, for example, when we have an on-going business relationship with the person, we have a continued need to use the information, or we need to retain the information in order to comply with a legal obligation.
If you exercise your rights under the California Consumer Privacy Act of 2018, we will not provide discriminatory treatment to you.
If you would like to submit a request about your data, or obtain additional information, you may do so by calling our toll free number at 1-888-704-7214.
After you submit the request, you will be asked to verify your email address and you may also be asked to provide additional information in order to verify your identity. We will attempt to verify your identity by asking for information that matches the information that we have previously collected about you. Where this is not possible, we may request that you submit additional documentation for verification. Please note that, in accordance with California law, we will not be able to satisfy your request until we have verified your identity.
You may designate an authorized agent to make a request on your behalf. In order to designate an authorized agent to make a request, you must provide us with your written permission for the agent to make the request on your behalf, or provide us with a signed power of attorney. We will also need to verify valid government issued identification for both you and the agent.
Notice for Users Outside of the U.S.
If you are located outside of the United States of America, you should be aware that your personal information will be transferred to the United States of America, the laws of which may differ from the laws of your country.
By requesting our Services, you consent to the transfer of information to countries outside of your country of residence, including the United States, which may have different data protection rules than those of your country.
The Privacy Team at VOIP.com